Privacy Policy

Luminaris Supplier Corporation ("Luminaris", "we", "us", or "our") operates the website at https://luminarissc.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or request our services. We are committed to protecting your privacy in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).

By using our website or submitting a consultation request, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

Information you provide directly

• Contact details: your full name, email address, and phone number when you submit a consultation request form.
• Property address: the civic address of the property for which you are requesting a lighting installation estimate.
• Project details: information about the zones of your home you wish to light and any additional notes you include in your request.

Information collected automatically

• Log data: your IP address, browser type, pages visited, and the date and time of your visit, collected automatically by our hosting infrastructure.
• Cookies: small data files stored on your device to remember your preferences and improve site functionality. You may disable cookies in your browser settings; however, some features may not function correctly.

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation request and provide a free estimate for permanent LED lighting installation.
• Schedule site visits, installations, and follow-up appointments.
• Communicate with you about your project, including updates, scheduling changes, and post-installation support.
• Send you information about our services, promotions, or seasonal offers — only where you have consented or where permitted by applicable law. You may opt out at any time.
• Improve our website, services, and customer experience.
• Comply with legal obligations.

We do not use your personal information for automated decision-making or profiling.

3. Address Autocomplete (Google Maps)

Our consultation form uses the Google Places API to suggest address completions as you type your property address. Address input is transmitted to Google's servers to generate suggestions. This feature is governed by Google's Privacy Policy. We do not store the raw autocomplete queries — only the final address you submit in the form.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our website and delivering our services (e.g., email delivery, website hosting), subject to confidentiality obligations.
• Legal requirements: when required by law, court order, or governmental authority, or to protect the rights, property, or safety of Luminaris, our customers, or others.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, provided the acquiring party agrees to honour this Privacy Policy.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with legal and regulatory obligations. Consultation request data is retained for a period of up to three (3) years following the completion of a project or the last contact with you, after which it is securely deleted or anonymized.

6. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data in transit. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Under PIPEDA and Alberta's PIPA, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions.
• Request deletion of your personal information, where we are not required by law to retain it.
• Lodge a complaint with the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: